Refund Policy

If you're on your first-everStandard subscription and it's not for you, email us within 14 days of the original purchase date and we'll refund it in full, no questions asked. This guarantee applies once per practice — it covers your first purchase, not a subscription you've already renewed or previously refunded.

Subscriptions are billed annually and renew automatically at the then-current price unless cancelled beforehand. Outside the 14-day window above, payments aren't refunded or prorated for the remaining time on a cancelled or unused subscription — this matches the cancellation terms in our Terms of Service. Cancelling stops the next renewal; it doesn't refund the current period.

Charged twice for the same period, charged after you cancelled, or billed the wrong amount? That's on us to fix, not covered by the windows above — email us and we'll correct it and refund the difference.

Email support@hdenta.com from the address on your account with your practice name and the reason for the request. We aim to respond within 2 business days. Approved refunds are issued back to the original payment method through our payment provider, and typically appear within 5–10 business days depending on your bank.

We may update this policy as Hdenta evolves. We'll post any changes here with a new "Last updated" date.